Dealing with Difficult Residents

Presented by: Deborah Gershen
If you think you are winning, you’ve probably already lost.

We’ve all experienced trying to reason with someone who doesn’t want to hear what we are saying, making us more frustrated by the minute – no second. Come and learn some techniques that can help you gain control of a difficult situation and bring the control back to you. Sometimes, these situations can turn into matters which require an attorney. We will discuss how to recognize when an attorney is needed and when we should be able to resolve the matter on our own. These techniques can be used on tenants and co-workers. Our ultimate goal, turning an uncomfortable situation into one where reason and control are working together to find a solution.

9:30 a.m.–10:30 a.m.
Registration & Networking Breakfast

10:30 a.m.–12:30 p.m.

Cost: Members $50 Non-Members $60

To register visit:!event-register/2020/1/31/breakfast-meeting